* We do not accept returns, exchanges, refunds and/or cancellations. But please contact us if you have any problem with your order.

*How long does it take for my order to ship?

We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events and peak shopping days. 

If you need to receive your package by a specific date you can always contact us for help in choosing the right shipping method to get it there on time.  

*Processing time can take up to 1-5 business days. 

*Shipping can take up to 3-7 business days 

 Not including weekends 

The processing time frame and shipping time frame are two different time frames. Please be aware.

*US Shipping?

We ship via USPS to the continental US.US shipping can take up to 5 days to arrive with the average order arriving in 3-7 business days from shipment date. 

Please contact us at shadylipscosmetics@yahoo.com to inquire about a faster shipping option (additional charges apply)

*Lost/ Damage?

Once your parcel has left our facility, it is the property of the United States Postal Service (USPS) and Shady Lips Cosmetics is legally not responsible for any lost or damaged parcels. However if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you. 

Please contact us at shadylipscosmetics@yahoo.com Our obligation has been fulfilled once your package has shipped.  

*Shipping Address?

Please ensure that the postal address provided at checkout is your correct address as we take no responsibility if you do not receive your item due to providing us with an incorrect address. If your order has already shipped and you contact us with an address change, you are responsible for the additional shipping charges. 

Abandoned and refused packages will not be refunded.